All orders placed on the official website are transferred to the transport company on the next (weekday) day and shipped from St. Petersburg. Therefore, if today is Friday, and you see on the transport company's website that the delivery will take 3 days, mentally add 2 more days from above (Saturday and Sunday), which we need to transfer your order to delivery.
Courier delivery is carried out by the SDEK logistics company.
The delivery time and cost are calculated automatically when placing an order.
Delivery with the opportunity to try on your product.
Now we deliver orders only within the Russian Federation and the countries of the Customs Union (Kazakhstan, Belarus, Kyrgyzstan, Armenia), the logistics of SDEK allows you to deliver the order quickly and without additional fees. But we are already working on expanding the geography of delivery and, as soon as we succeed, we will share the news on social media.brand networks.
The delivery time depends on the region, the chosen delivery method and the workload of the transport company. You can see the approximate dates on the transport company's website, where they are indicated without taking into account the day of ordering and weekends.
After paying for the order, on the next (weekday) day we will transfer the order to the transport company and send an email with the delivery details and an individual track number to your email. It is enough to enter the track number on the delivery service's website to track the movement, the current status of the order or make changes to the recipient's data.
If you need to receive an order yourself, then when placing an order, you can select any convenient pick-up point for the transport company on the map.
Delivery by courier to the door is carried out at the address specified when ordering, on working days (Mon-Fri) from 9:00 to 18:00 local time. Be careful when placing an order, you must specify the exact address and phone number at which you will be available. The cost of delivery and the approximate time are calculated automatically when placing an order.
Delivery "to the pick-up point" is carried out at any of the pick-up points of the SDEK company in your city. When placing an order, the nearest point to the address you specified will be selected. The cost of delivery and the approximate time are calculated automatically when placing an order.
If the package you received turned out to be damaged, fix the damage on photos and videos, open the parcel in the presence of an employee of the transport company. If the contents of the parcel are damaged, ask an employee of the transport company to draw up a report on the detected damages with their detailed enumeration. If you receive a damaged parcel at the post office, in this case, you must immediately contact the support service of the transport company.
