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FAQ

If you have any questions, in particular about orders that have already been placed, and you have not found the answer you need to your question, then we kindly ask you to write to us at the email address of the technical support of users.

By contacting the technical support of users, you consent to the transfer of your data outside your country / region.

The working hours of the support service are daily from 10:00 to 19:00 (UTC+3)

The Dunin-Barkovsky online store offers individuals to conclude an agreement on the terms of the offer.

The subject of the contract is the sale of goods through the website https://uk.dunin-barkovsky.ru .

Product descriptions and prices are available in the product catalog.

Information about payment and delivery methods is available in the Payment Methods and Delivery sections.

The contract is considered concluded from the moment the buyer places an order through the website.

Confirmation and details of the order are sent to the contact details specified by the user immediately after posting on the website. We will process the order within 2 days from the date of placement. At the time of the sale, the order processing time can be extended by 5-6 days.

Orders for delivery by third-party services are carried out according to the courier service's internal route schedule. A third-party carrier is responsible for the delivery time and the absence of damage to the goods during delivery, but we guarantee assistance and assistance in carrying out high-quality and timely delivery.

Changing the delivery address if the order is already on the way, or re-delivery in case of non-delivery is paid by the buyer additionally.

The product of good quality can be returned or exchanged within 30 days from the date of receipt, while maintaining its presentation in full. To do this, send an email to support@dunin-barkovsky.ru and specify: the number and date of the order, the contact phone number.

If it is necessary to return an item of inadequate quality, attach a photo to the letter, which clearly shows the defect. When the product returns to the warehouse, we will refund the money or make an exchange. For more information, see the Exchange and Refund section.

In case of complaints, the pre-trial dispute resolution procedure is mandatory. Send us an email to support@dunin-barkovsky.ru . We will review the claim and respond to you within 2 business days.

If an agreement fails, the disputes are referred to the Arbitration Court of the city of St. Petersburg.

The buyer agrees to provide the seller with the following personal data:

— FULL NAME

— Contact phone number

— Email address

— Delivery address

When paying with a bank card, the customer is directed to the Alfabank payment service, which is responsible for processing and preserving the customer's bank card data.

The customer's data is used to pay for the order and make the delivery. For more information, see the Privacy Policy section.

The Store has the right to change the offer at its discretion. The changes take effect from the moment of publication on the website https://uk.dunin-barkovsky.ru .

Our banking details are Sole proprietor Daniil Dmitrievich Dunin-Barkovsky

INN: _____

Legal address: 197720, St. Petersburg, Zelenogorsk, Bronnaya str., 4, lit.But

All orders placed on the official website are transferred to the transport company on the next (weekday) day and shipped from St. Petersburg. Therefore, if today is Friday, and you see on the transport company's website that the delivery will take 3 days, mentally add 2 more days from above (Saturday and Sunday), which we need to transfer your order to delivery.

Courier delivery is carried out by the SDEK logistics company.
The delivery time and cost are calculated automatically when placing an order.
Delivery with the opportunity to try on your product.

Now we deliver orders only within the Russian Federation and the countries of the Customs Union (Kazakhstan, Belarus, Kyrgyzstan, Armenia), the logistics of SDEK allows you to deliver the order quickly and without additional fees. But we are already working on expanding the geography of delivery and, as soon as we succeed, we will share the news on social media.brand networks.

The delivery time depends on the region, the chosen delivery method and the workload of the transport company. You can see the approximate dates on the transport company's website, where they are indicated without taking into account the day of ordering and weekends.

After paying for the order, on the next (weekday) day we will transfer the order to the transport company and send an email with the delivery details and an individual track number to your email. It is enough to enter the track number on the delivery service's website to track the movement, the current status of the order or make changes to the recipient's data.

If you need to receive an order yourself, then when placing an order, you can select any convenient pick-up point for the transport company on the map.

Delivery by courier to the door is carried out at the address specified when ordering, on working days (Mon-Fri) from 9:00 to 18:00 local time. Be careful when placing an order, you must specify the exact address and phone number at which you will be available. The cost of delivery and the approximate time are calculated automatically when placing an order.

Delivery "to the pick-up point" is carried out at any of the pick-up points of the SDEK company in your city. When placing an order, the nearest point to the address you specified will be selected. The cost of delivery and the approximate time are calculated automatically when placing an order.

If the package you received turned out to be damaged, fix the damage on photos and videos, open the parcel in the presence of an employee of the transport company. If the contents of the parcel are damaged, ask an employee of the transport company to draw up a report on the detected damages with their detailed enumeration. If you receive a damaged parcel at the post office, in this case, you must immediately contact the support service of the transport company.