The procedure for the return and exchange of goods General provisions
In accordance with the Law of the Russian Federation "On Consumer Rights Protection" dated 02/07/1992 No. 2300-1, the Buyer has the right to refuse the purchased product and demand its return or exchange.
Terms of return of goods
The return of the product is subject to the following conditions:
- The product was not in use;
- The consumer properties of the product are preserved;
- Seals, factory labels and labels are preserved;
- The product was purchased through the official Dunin-Barkovsky website, no more than 7 calendar days have passed since the receipt of the product.
Refund procedure
To make a refund, you must:
- Contact customer support at the email address support@dunin-barkovsky.ru;
- Provide an electronic receipt;
- Fill out an application for the return of the established sample;
- To pack the goods while preserving the original packaging and all labels;
- To send the goods by courier to the address: 197350, St. Petersburg, Glukharskaya str., 26, station 1, block 148.
Terms and procedure of refund processing
- The deadline for consideration of the return request is 10 working days from the date of receipt of the goods at the warehouse;
- The refund is made to the bank card from which the order was paid;
- The deadline for crediting funds is determined in accordance with the terms of the Issuing Bank;
- The cost of delivering the goods to the warehouse is borne by the Buyer;
- The order of exchange of goods.
The exchange of goods is carried out by:
- Processing the return of goods in accordance with the established procedure;
- Payment for a new product via the official Dunin-Barkovsky website Guarantees.
The Company undertakes to ensure:
- Prompt review of the refund application;
- Compliance with the established deadlines for refund processing;
- Refund of funds in full, subject to all conditions of return.
